Preliminary Information Form
PRELIMINARY INFORMATION FORM
This Preliminary Information Form is an integral part of the Sales Contract and cannot be changed unless otherwise agreed by the parties.
ARTICLE 1 - SELLER INFORMATION
ARTICLE 1.1 – BISAAT
Title: AHMET ERSOY
Address: Oruçreis Mah. Tekstilkent Cad. Tekstilkent B6 Block No:60 Esenler/İstanbul
Tax Office: Atışalanı V.D. 3690298111
E-mail: [email protected]
Referred to as “BISAAT”.
ARTICLE 1.2 - BUYER
The person who becomes a member of the bisaat.com shopping site as a customer. The address and contact information used when registering are taken as basis. Referred to as “Buyer”.
“BISAAT” and “Buyer” shall be referred to individually as “Party” and collectively as “Parties”.
ARTICLE 2 - FEATURES OF THE PRODUCT SUBJECT TO SALE
The basic features of the products are available on bisaat.com.
The type of the product, quantity, brand/model, color, number, sales price, payment method, and the information at the time the order is finalized.
The prices listed and announced on the site are the sales price. The announced prices and promises are valid until they are updated and changed. The prices announced for a certain period are valid until the end of the specified period.
The shipping fee, which is the product shipping cost, will be paid by the Seller unless otherwise stated in writing, and the shipping fee in question is non-refundable.
ARTICLE 3 - GENERAL PROVISIONS
3.1) The BUYER declares that he/she has read and is informed about the basic characteristics, sales price and payment method of the contractual product and the preliminary information regarding delivery on the bisaat.com website and has given the necessary confirmation electronically. By confirming this Preliminary Information electronically, the BUYER confirms that he/she has obtained the address that should be given to the BUYER by BISAAT before the conclusion of distance contracts, the basic characteristics of the ordered products, the price of the products including taxes, payment and delivery information correctly and completely.
3.2) The contractual product will be delivered to the BUYER or the person/organization at the address he/she has indicated within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence, provided that it does not exceed the legal 30-day period for each product.
3.3) BISAAT cannot be held responsible for any problems encountered by the cargo company during the delivery of the product to the BUYER, and for the failure to deliver the ordered product to the BUYER.
3.4) BISAAT is responsible for the delivery of the contractual product in a sound, complete manner, in accordance with the specifications specified in the order and with the user manuals, if any.
3.5) BISAAT may supply a different product of equal quality and price by informing the BUYER and obtaining his/her explicit approval before the expiration of the performance obligation arising from the contract.
3.6) If BISAAT cannot fulfill its contractual obligations in the event that the fulfillment of the ordered product or service becomes impossible, it shall notify the consumer within 3 days from the date it learns of this situation and refund the total price to the BUYER within 14 days.
3.7) This Preliminary Information Form must be confirmed electronically for the delivery of the product. If the product price is not paid for any reason or is cancelled in the bank records, BISAAT is deemed to be relieved of its obligation to deliver the product.
3.8) If the relevant bank or financial institution does not pay the product price to BISAAT due to the unfair or illegal use of the BUYER's credit card by unauthorized persons, not due to the BUYER's fault, after the delivery of the product; the BUYER must return the product to BISAAT within 3 days, provided that it has been delivered to him. In this case, the shipping costs belong to the BUYER.
3.9) If BISAAT cannot deliver the product subject to the contract within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, it is obliged to notify the BUYER of the situation within 3 days from the date it learns of the situation. In this case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the product subject to the contract with a similar one, if any, and/or postponement of the delivery period until the elimination of the preventing situation. If the BUYER cancels the order, the amount paid will be paid to the BUYER in cash and in a lump sum within 10 days. In payments made by the BUYER via credit card, the product amount will be returned to the relevant bank within 7 days after the order is cancelled by the BUYER. Since the reflection of this amount to the BUYER's accounts after its return to the bank is completely related to the bank transaction process, the BUYER accepts in advance that it will not be possible for BISAAT to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount returned to the credit card by BISAAT to be reflected in the BUYER's account by the bank.
ARTICLE 4 - RIGHT OF WITHDRAWAL
The BUYER has the right of withdrawal within 14 days from the delivery to the BUYER or the person/institution at the address he/she has indicated, without having to give any reason, if the product subject to the contract is not among the products for which the right of withdrawal listed in Article 5 cannot be used.
In order to exercise the right of withdrawal, it is required to notify BISAAT by registered mail, fax or e-mail to the addresses given above within 14 days and not to have used it within the framework specified in Article 6 or exceeding the ordinary level. BISAAT is obliged to return the total price and the documents that put the buyer in debt to the BUYER within 14 days at the latest from the date of receipt of the notice of withdrawal, and the BUYER is obliged to send the goods back to BISAAT within 14 days from the date of the notification regarding the right of withdrawal.
If the value of the goods decreases due to a reason arising from the fault of the BUYER or if return becomes impossible, the BUYER is obliged to compensate BISAAT for its damages to the extent of its fault. If the campaign limit amount arranged by BISAAT falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
The shipping fee paid when sending the returned product back to BISAAT due to the right of withdrawal will be covered by BISAAT for domestic orders and by the BUYER for international orders.
BISAAT does not refund the shipping fee collected from the BUYER when selling the product.
ARTICLE 5 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED
Within the scope of Article 15 of the Distance Contracts Regulation, it is not possible to use the right of withdrawal for products whose packaging has been opened and whose return cannot be accepted due to health and hygiene reasons (for example, earrings, jewelry and similar products).
a) Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider.
b) Contracts regarding goods prepared in line with the demands or personal needs of the consumer.
c) Contracts regarding the delivery of goods that are perishable or whose expiration date may have passed.
ç) Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable for health and hygiene reasons.
d) Contracts regarding goods that are mixed with other products after delivery and cannot be separated by their nature.
e) Contracts related to books, digital content and computer consumables provided in tangible form if protective elements such as packaging, tape, seal and package have been opened after the delivery of the goods.
f) Contracts related to the delivery of periodical publications such as newspapers and magazines, other than those provided under subscription contracts.
g) Contracts related to accommodation, goods transportation, car rental, food and beverage supply and the evaluation of free time for entertainment or resting purposes that must be made on a specific date or period.
ğ) Contracts related to services performed instantly in an electronic environment or intangible goods delivered to the consumer instantly.
h) Contracts related to services that are started to be performed with the consumer's approval before the end of the right of withdrawal period.
ı) Contracts related to movables that are required to be registered according to the Highway Traffic Law and unmanned aerial vehicles that are required to be registered or recorded.
i) Contracts related to mobile phones, smart watches, tablets and computers that have been delivered to the consumer.
j) Contracts concluded through live auctions.
k) Contracts regarding goods that are specified in the introduction and user manual to be installed or assembled by the seller or authorized service.
ARTICLE 6 – DISPUTE AUTHORITY
In the implementation of this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the product and where he/she resides are authorized up to the value declared by the Ministry of Industry and Trade. BISAAT can apply for complaints and objections to the consumer problems arbitration committee or consumer court in the place where the consumer resides or where the consumer transaction is made, within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Turkey in December of each year. Information regarding the monetary limit is as follows:
In applications to be made for the year 2024, Provincial or District Consumer Arbitration Committees are authorized in disputes with a value below 104,000 TL (one hundred four thousand) Turkish Lira.