Right of Withdrawal

The consumer (BUYER) has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without paying any penalty.

The right of withdrawal period starts on the day the contract is established in contracts related to the performance of services; and on the day the consumer or the third party determined by the consumer receives the goods in contracts related to the delivery of goods.
However, the consumer may also exercise the right of withdrawal during the period from the establishment of the contract to the delivery of the goods. In determining the right of withdrawal period;

For goods that are the subject of a single order and delivered separately, the day the consumer or the third party determined by the consumer receives the last goods,
For goods consisting of more than one piece, the day the consumer or the third party determined by the consumer receives the last piece,
In contracts where the goods are delivered regularly for a certain period, the day the consumer or the third party determined by the consumer receives the first goods is taken into account. You can make your withdrawal notification via the return and return option on your personal membership page on bisaat.com before the right of withdrawal expires. The carrier foreseen within the scope of your right of withdrawal is Yurtiçi Kargo, and the details regarding return are explained in the return and return option on your personal membership page on bisaat.com.

The consumer cannot exercise the right of withdrawal in the following contracts:

Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the SELLER or provider.
Contracts regarding goods prepared in line with the consumer's requests or personal needs.
Contracts regarding the delivery of goods that are perishable or whose expiration date may have passed.
Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts regarding the delivery of goods whose return is not suitable for health and hygiene reasons.
Contracts regarding goods that are mixed with other products after delivery and cannot be separated by their nature.
Contracts regarding books, digital content and computer consumables provided in a material medium if protective elements such as packaging, tape, seal, package have been opened after delivery of the goods.
Contracts regarding the delivery of periodical publications such as newspapers and magazines, other than those provided within the scope of the subscription contract. Contracts for accommodation, transportation of goods, car rental, food and beverage supply and leisure time for entertainment or recreation that must be made on a specific date or period.

Contracts for services performed instantly in an electronic environment or intangible goods delivered to the consumer instantly.
Contracts for services that are started to be performed with the consumer's approval before the expiration of the right of withdrawal period.