Return and Cancellation Conditions

Consumer Rights – Withdrawal – Cancellation Return Conditions
RETURN POLICY
SELLER’S CONTACT INFORMATION
COMPANY NAME/TITLE: Ahmet Ersoy - BISAAT

ADDRESS: Oruçreis Mah. Tekstilkent Cad. Tekstilkent B6 Block No:60 Esenler/İstanbul

EMAIL: [email protected]

1- Using the Right of Withdrawal
Within the scope of Article 15 of the Distance Contracts Regulation, it is not possible to use the right of withdrawal for products whose packaging has been opened and whose return cannot be accepted due to health and hygiene reasons (such as earrings, jewelry and similar products).

Exceptions to the Right of Withdrawal of the Distance Contracts Regulation
Article 15 – (1) Unless otherwise agreed by the parties, the consumer cannot use the right of withdrawal in the following contracts:

a) Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider.
b) Contracts regarding goods prepared in line with the consumer's requests or personal needs.

c) Contracts regarding the delivery of goods that are perishable or whose expiration date may be exceeded.

ç) Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable for health and hygiene reasons.

d) Contracts regarding goods that are mixed with other products after delivery and cannot be separated by their nature.

e) Contracts regarding books, digital content and computer consumables provided in a material medium if protective elements such as packaging, tape, seal, package have been opened after delivery.

f) Contracts regarding the delivery of periodical publications such as newspapers and magazines, other than those provided within the scope of a subscription contract.

g) Contracts regarding accommodation, transportation of goods, car rental, food and beverage supply and the evaluation of free time for entertainment or resting purposes that must be made on a specific date or period.

ğ) Contracts regarding services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer.
h) Contracts regarding services that are started to be performed with the consumer's approval before the expiration of the right of withdrawal period.

ı) Contracts regarding movables that are required to be registered according to the Highway Traffic Law No. 2918 dated 13/10/1983 and unmanned aerial vehicles that are required to be registered or recorded.

i) Contracts regarding mobile phones, smart watches, tablets and computers that have been delivered to the consumer.

j) Contracts concluded through live auctions.

k) Contracts regarding goods that are specified in the introduction and user manual to be installed or assembled by the seller or authorized service and that have been installed or assembled.

2- Defective Products
If you think that there is a service defect or an error regarding the service provided to you, please send an e-mail stating your request and including your invoice number and order number to [email protected].

Our company will contact you as soon as it receives the e-mail you have sent and will take the necessary steps to resolve the issue. For more information about our return policy or to get support on any issue, you can contact us via our e-mail address [email protected].